Terms & Cancellation Policy

Pick Me Up — private transfers in Guanacaste, Costa Rica. Last updated: September 2026.

1. Booking & payment

Fixed-price routes are booked and paid online by card at the moment of reservation. Your booking is confirmed when payment completes — you'll receive a digital ticket with a QR code and a pickup code by email. Custom trips are quoted on WhatsApp first and paid by secure payment link or in cash as agreed.

2. Cancellations by you

  • 24 hours or more before your pickup time: full refund, no questions asked.
  • Less than 24 hours before pickup, or no-show: the fare is not refundable (your driver already reserved the time and vehicle for you).
  • Flight delayed? Message us on WhatsApp — we track flights and reschedule your pickup at no charge whenever possible.

3. Cancellations by us

If we can't provide your ride (vehicle issue, weather, force majeure), you get a full refund — or a free reschedule if you prefer.

4. Refunds

Refunds go back to the original card, typically within 5–10 business days depending on your bank.

5. Your data

We collect only what the ride needs (name, contact, trip details). Card data is processed by ONVO Pay and never touches our servers. We never sell your booking details. Your driver sees your name and WhatsApp only after accepting your trip, to coordinate the pickup. Cookies used to measure our ads, and how to opt out, are explained in our Privacy Policy.

6. Contact

Questions, changes or cancellations — we answer on both: