Privacy Policy

Pick Me Up — pickmeupcr.com. Last updated: September 2026.

What we collect (travelers)

Only what your ride needs: name, email, WhatsApp number, trip details (route, date, party size, flight number) and how you found us — the website or ad you came from, including the campaign tags and ad click identifier in the link you clicked. Card details never touch our servers — payment is processed end-to-end by ONVO Pay, a Costa Rican PCI-certified payment processor.

Who sees your data

Your assigned driver sees your name and WhatsApp only after accepting your trip, to coordinate the pickup. Transactional emails are sent via Resend; data is stored with Supabase (encrypted at rest). We don't sell your booking details to anyone. The measurement and advertising tools below receive the limited data described in the next section.

Cookies, measurement and advertising

We use cookies and similar technologies to see which pages and ads bring travelers to us, and to show our ads again to people who visited the site. These are the tools we use:

  • Google Analytics 4 — counts visits, the pages viewed, the device and browser type and an approximate location, using a random identifier stored in a cookie (such as _ga). When a booking is paid, our server reports the purchase, its amount and the pick-up and drop-off places to Google Analytics. Purpose: understanding how the site is used so we can improve it.
  • Google Ads — conversion tracking (telling Google that a visit from one of our ads ended in a booking) and remarketing (showing our ads to people who visited the site). Google may set its own cookies (such as _gcl_au) and reads the click identifier Google adds to ad links.
  • Meta Pixel and Conversions API (Facebook and Instagram) — the pixel records page visits in your browser using cookies (such as _fbp and _fbc). When a booking is paid, our server sends Meta the purchase amount, the pick-up and drop-off places and your email address hashed (irreversibly encoded with SHA-256), so Meta can match the purchase to the ad without receiving the address itself. Purpose: measuring our Facebook and Instagram ads and showing them to past visitors.
  • Our own attribution cookie (pmu_ad_attr, kept 90 days) — stores the campaign tags (utm_*) and ad click identifiers (gclid, gbraid, wbraid, fbclid) from the link that brought you here, so a booking made later can be credited to the right ad. It is saved with your booking and is not used for anything else.

Google and Meta process this data under their own privacy policies. We never send them your card details, your name, your WhatsApp number, your flight number or your travel dates.

How to opt out

Do not sell or share my personal information

We don't sell your personal information for money. Some US state laws, including California's, treat letting advertising partners use website activity for ads as "selling" or "sharing". To opt out, email info@pickmeupcr.com with the subject "Do not sell or share my personal information" and the email you booked with; we'll confirm when it's done. You can also use the opt-out links above at any time.

Driver & referrer app permissions

  • Camera— used only while scanning the client's ticket QR to confirm a pickup. No photos or video are stored.
  • Notifications — trip assignments and pickup reminders. Can be turned off anytime in the browser/phone settings.
  • Location — not collected today; if a future version adds it (pickup coordination), it will be opt-in and only while using the app.

Deletion & contact

Want your data deleted or have questions? Email info@pickmeupcr.com or message us on WhatsApp +506 6408 0875 and we'll take care of it.